Privacy Policy

Privacy Policy

Effective Date: 14/04/2025

CraftsClub Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information when you use our website [craftsclub.co.uk] and our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data:

Personal identification information – Name, email address, phone number

Account information – Login details (if you register)

Payment information – Billing address, card details (processed securely via a third-party processor)

Technical data – IP address, browser type, cookies, usage data

Marketing preferences – When you opt into newsletters or events

2. How We Use Your Information

We use your information to:

Provide, manage, and improve our services

Process payments and bookings

Send updates, newsletters, and promotions (if you’ve opted in)

Respond to enquiries and provide customer support

Comply with legal or regulatory obligations

We only process your personal data where we have a lawful basis to do so, such as your consent, a contractual obligation, or a legitimate interest.

3. Sharing Your Information

We do not sell your personal data.

We may share limited data with trusted third parties where necessary, including:

Payment processors (e.g. Stripe, PayPal)

Email newsletter providers (e.g. Mailchimp)

Web analytics tools (e.g. Google Analytics)

All third parties are required to respect the security of your data and to treat it in accordance with the law.

4. Data Storage & Security

We take appropriate technical and organisational measures to secure your data and prevent unauthorised access.

Your data is stored on secure servers located in the UK or EEA. Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place.

5. How Long We Keep Your Data

We retain your data only as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

6. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request erasure (the "right to be forgotten")

Object to processing or request restriction

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at: info@craftsclub.co.uk

7. Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences via your browser settings. For more information, please see our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”